I. EXCHANGE THE PRODUCT THROUGH ONE OF OUR STORES*.
You can instantly exchange the product purchased with a new item - provided the store has stock - with either another originally ordered product ** or any other product within 30 calendar days. In order to make the exchange in the BIGOTTI physical stores, it is REQUIRED to present the invoice you received in the parcel and the value of the product chosen to be at least equal to the value of the product that you would like to change.
*except Outlet Stores and the ones at International Airoport Henri Coanda.
**if you would like to exchange your product with an Online Exclusive product, we would kindly ask to e-mail email@example.com, specifying the product code and the size of the product you would like as well as the store where you would like the exchange to happen. As soon as the product arrives at chosen store you will be contacted in order to come and exchange the product.
For more details, please contact us at Customer Service - (+40) 310 80 80 80 Monday to Friday from 10:00 to 18:00 (GMT +2).
II. ONLINE RETURNS
1. Log in to your account and access the return section. Here you will see all the orders that you have placed and that can be returned according to our return conditions. Select the order, the products, the quantity and the reason of your return.
2. If the items were payed for using a credit, debit or shopping card your funds will be returned directly to the card account.
3. Once the return request is registered, you will receive an e-mail with the return form that you have just filled in.
4.Now you must contact a courier and send return items to the address below. Please, do not return the goods using Postal Service. The shipping charges for returning the products will be fully paid by you. Do not forget to pack the products along with the invoice or order number.
GRAFTEX PRODCOM SRL
Bihariei Street, no 67-77, corp E1, Bucharest 1, Romania
Postal code: 013981
Phone number: (004 )0310 80 80 80
5. After we check that the returned products are in the right condition, we will start the return procedure and in a maximum of 10 working days you will receive the refund.
We reserve the right to refuse a refund and return the product to you in case the returned product is not in the right condition.