I. EXCHANGE THE PRODUCT THROUGH ONE OF OUR STORES*.
You can instantly exchange the product purchased with a new item - provided the store has stock - with either another originally ordered product ** or any other product within 30 calendar days. In order to make the exchange in the BIGOTTI physical stores, it is REQUIRED to present the invoice you received in the parcel and the value of the product chosen to be at least equal to the value of the product that you would like to change.
*except Outlet Stores and the ones at International Airoport Henri Coanda.
**if you would like to exchange your product with an Online Exclusive product, we would kindly ask to e-mail firstname.lastname@example.org, specifying the product code and the size of the product you would like as well as the store where you would like the exchange to happen. As soon as the product arrives at chosen store you will be contacted in order to come and exchange the product.
For more details, please contact us at Customer Service - (+40) 310 80 80 80 Monday to Friday from 10:00 to 18:00 (GMT +2).
5. After we check that the returned products are in the right condition, we will start the return procedure and in a maximum of 10 working days you will receive the refund.
We reserve the right to refuse a refund and return the product to you in case the returned product is not in the right condition.